COVID-19 Information

03.17.2020

COVID-19 Information

Updated 12.4.2020 at 8:18 a.m.

As COVID-19 (Coronavirus) continues to spread across our country and the world, you can be certain that Concord Orthopaedics is doing everything in our power to keep our patients, staff and community safe in these trying times.

While information continues to be updated, due to increased COVID-19 activity throughout New Hampshire and new recommendations by the New Hampshire Department of Health and Human Services, we have established and implemented several preventative measures to take effect immediately.

The Acute Injury Clinic in Concord will will open at 9 a.m. and will close at 6 p.m., Monday - Friday and 8 a.m. - 12 p.m. on Saturday.

The Derry and New London offices are now open Monday-Friday, 8 a.m. - 5 p.m.

The Acute Injury Clinic in Derry is now open Monday-Friday, 1 p.m. - 4:30 p.m.

The Windham office is now open. Please call 603.870.9021 to make an appointment.

Be advised, only patients will be allowed into any of our offices, unless they have a medical condition or circumstance that requires assistance. If you have any questions on whether a guest is allowed into the building with you, please contact 603.224.3368.

Patients with existing appointments will be asked the following screening questions prior to their appointments over the phone from their Patient Care Coordinator, or at the office prior to their appointment:

  • Have you been in close contact with a confirmed case of COVID-19?
  • Have you had a fever or felt feverish in the last 72 hours?
  • Are you experiencing any respiratory symptoms including a runny nose, sore throat, cough or shortness of breath?
  • Are you experiencing any new muscle aches or chills?
  • Have you experienced any new changes in your sense of smell or taste?
  • Have you traveled outside of New Hampshire in the last 14 days?
    • Should you not pass any of these questions in-person on the day of your appointment:
      • A medical specialist will be called to further screen you before entering the building
      • Patients may be asked to re-schedule their appointment if it's determined you cannot enter the building
      • Patients may be asked to visit their PCP prior to entering the building
  • All patients will be asked to enter the building, if possible, by themselves, without guests or relatives

All patients will be required to have their temperature checked and are mandated to wear a protective mask for their entire visit to Concord Orthopaedics. Concord Orthopaedics will provide patients with masks if the patient doesn't have one of their own.

All Concord Orthopaedics employees will be screened and abide by the following requirements:

  • Employees who have a fever, cough or shortness of breath will be asked to not come to work
  • Employees who have traveled outside of New Hampshire or have had contact with somebody who has traveled outside of New Hampshire will be subject to further screening questions
  • Employees are not allowed to shake hands with fellow co-workers or patients
  • All Employees who interact with patients face-to-face are requested to wear re-usable masks and eye protection while in the clinical areas
  • Providers and staff will continue to wash their hands or use hand sanitizer before and after contact with all patients
  • Staff is required to do a preventative sanitation wipe down of all solid surfaces, door knobs and treatment tables every hour
  • Staff will not use pens handled by patients

Concord Orthopaedics is working closely with the New Hampshire Department of Health & Human Services (DHHS) Division of Public Health Services to promote the safety and continued health of our patients, staff and community. We encourage the community to visit the DHHS website for additional COVID-19 information.

Additional Resources

New Hampshire Department of Health & Human Services (DHHS) (DHHS)

Center for Disease Control & Prevention (CDC)

World Health Organization (WHO)

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New Hours at our Acute Injury Clinic

Concord Clinic

Monday - Friday: 9 a.m. - 6 p.m. | Sat: 8 a.m. - 12 p.m.

Derry Clinic

Monday - Friday: 1 p.m. - 4:30 p.m.

New Hours Effective 6/24/20

Click here for more details.